Cancellation Policy
Last Updated: 21 October 2026
At The Mortal Kali, we understand that plans can change. This Cancellation Policy explains how cancellations are handled for our sessions, programs, courses and workshops.
1. Requesting a Cancellation
If you wish to cancel a booking, session, program or workshop, please submit your cancellation request through our Contact Us page.
Please include your name, booking or order details, the service purchased and the reason for cancellation, where applicable.
A cancellation is considered accepted only after it has been reviewed and confirmed by The Mortal Kali.
2. Cancellation Deduction
For an eligible cancellation approved by The Mortal Kali, 30% of the amount paid for the cancelled booking or service will be deducted, and the remaining 70% will be refunded.
The deduction covers administrative, booking and processing-related costs.
Any applicable refund will be calculated on the eligible amount paid for the cancelled service, subject to the terms of the relevant offering and applicable law.
3. Cancellations Before a Session or Program Begins
If you request cancellation before your session or program begins, the 30% cancellation deduction will generally apply to an approved cancellation, and the remaining 70% will be refunded.
Some offerings may have specific booking, preparation or participation conditions. Please review the relevant service or program details before making a purchase.
4. Cancellations After a Service Has Started
If a session, course, program or workshop has already started, or any part of the service has been delivered, the cancellation and refund request will be reviewed based on the service already provided, the applicable offering terms and applicable law.
A refund is not automatic for services that have been completed or substantially delivered.
5. Digital Courses and Downloadable Materials
For online courses, digital content, recorded sessions or downloadable materials, cancellation eligibility may depend on whether access has been provided, the content has been accessed or downloaded, and the applicable terms of purchase.
Nothing in this policy limits any rights that cannot legally be excluded under applicable law.
6. Cancellation by The Mortal Kali
If The Mortal Kali cancels a booking, session or program and cannot offer a suitable alternative, an appropriate refund or other resolution will be communicated to the customer, in accordance with applicable law and the circumstances of the cancellation.
7. Rescheduling
Rescheduling requests are subject to availability and the specific terms of the service purchased. Please submit your request through our Contact Us page as early as possible.
A rescheduling request is not confirmed until The Mortal Kali confirms the revised date or time.
8. How to Contact Us
For cancellation requests or questions about this policy, please visit our Contact Us page.
The Mortal Kali
Website: https://themortalkali.com
We reserve the right to update this policy from time to time. The version published on our website will apply, subject to applicable law.
